Frequently Asked Questions

Everything you need to know about your Sweetums beauty journey.

Are Sweetums products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All Sweetums products are 100% cruelty-free and formulated without any animal-derived ingredients.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy for opened beauty products?

Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you experience an allergic reaction, please contact our support team.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and the UK. Shipping rates and delivery times for international orders are calculated at checkout.

How can I check the status of my order?

You can track your order by clicking the link in your confirmation email or by logging into your Sweetums account and visiting the 'Order History' section.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.